Joaquin Fagundo's Experience:
Associate Vice President Service Delivery and Infrastructure Operations at The Walt Disney Company Relationship at HCL AmericaJune 2012 - Present | Orlando, FL
As HCL's Delivery Head, steer operations and delivery decisions of managed services, global data center's and infrastructure services across The Walt Disney Company and it's multiple business segments; Worldwide Parks and Resorts, Consumer Products, Studio Productions, ABC Television Group / Media / Radio and Corporate. Manage a diverse and global team of over 500 cross functional resources with a strong offshore presence, primarily engaged in Service Delivery, PMO, Architecture and Infrastructure. Drive service improvement and service levels across delivery of operations. Steer contractual commitments and manage engagement P&L and budget of over $50M yearly. Lead resource staffing and supporting model; hire/fired decision, training, goal setting and appraisals within US and offshore in a global hybrid model. Act as the last point of escallation to Disney's executive leadership.
Sr. Technical Director, Consulting Programs - Data Centers at Oracle2011 - 2012
Steer the Systems Performance and Architecture division for the consulting practice of large engagements of Data Center transformation and renewable infrastructure programs. Guide successful implementation of integrated business solutions ensuring high quality and timely deliverables and hold accountability across operations and program P&L and budgets in excess of $150 million. Provide direction and mentoring of project teams and subject matter experts in a large global and matrix environment to ensure client engagements stay within budget and target milestones. Drive ITIL practice with a strong focus on capacity, availability and change management. Influence decision at the leadership level of customer organizations and negotiations dealing with key stakeholders and vendors and act as single point of escalation for engagements. Recommend and provide advisory services for Data Center technologies; power, HVAC, containment, cabling, monitoring, disaster recovery and business continuity meeting ISO standards and SAS compliance. Ownership of end-to-end client delivery, acceptance and sign-off.
Sr. Director, Global Data Centers and Program Operations at Tata Consultancy ServicesOctober 2008 - 2011
Responsible for numerous client initiatives primarily focused on Data Center Transitions and Operations. TOC of global migrations programs for Nielsen, PwC, Avery Dennison and other fortune 500 companies. Direct global resource and budget management with ownership across technical solutions and implementations. Closely monitor vendor deliverable and SOW engagements and work closely with PMO to apply processes and ITIL enhancement that closely align SDLC methodology meeting program requirements. Play role in senior management committee and steer operational decisions, asses cost and suggest solutions that exceed ROI expectations.
Chief Technology Officer at Clertech Inc - Cleartel CommunicationsJanuary 2006 - October 2008
Direct the technology vision of the company's IT initiatives. Implement and enforce standardizations across 5 location throughout the US and international market and support new business initiative by developing IT requirements. Drive general business planning, procurement and budgeting in excess of $40 million across the IT organization to maintain company operations and competitiveness. Recruit and develop a strong team of multi disciplined professionals to help achieve company's strategic goals. Work with company executives to execute strategic plans and technology focus by implementing enterprise IT solutions. Build Data Center and Call Center enviornments and architect and managed Data Center's future planning and expansions and its impact and risk assessment to customers. Ensure Business Continuity and design Disaster Recovery plan and evaluate systems and technology alternatives to recommend best methods of project and product implementations.
Sr. Director of Information Technology - Global at Georgia-Pacific LLC / DANTZLEROctober 2003 - 2006
Spearhead all efforts of the Information Technology and Telecom department for a manufactuing import and export company that comprises of 8 offices and 78 warehouses throughout the US, Caribbean and Latin America. Play role in steering committee, contributing to the definition of key strategic business objectives leveraging company's capability. Chief Consultant on technology to the CEO and Executive team. Responsible for Oracle E-Business suite migration with financials, manufacturing, CRM, POS, warehousing, inventory and asset management modules from an SQL Legacy system to increase revenues to over 20% yearly. Planed and executed a migration of business critical systems to a Co-Location Datacenter that helped maximize production time to more than 99%. Additionally, designed company wide disaster recovery plans and procedures for business continuity. Introduced and managed key vendor relationships that saved over 15% of the company's technology expenses.
Vice President Technology Services and Infrastructure at MTM TechnologiesJanuary 2000 - October 2003
Managed and oversaw on-time development, implementation, and configuration of large-scale integration and managed projects for high-profile clients, including Doubleclick.com, NY Federal Reserves, HotJobs.com, Republic Industries, ABN Amro Bank, and Banco Popular to include migration, build and consolidation of global infrastructure operations.